Customer Service Standards
100% Customer Satisfaction Guarantee
To show our level of commitment to providing the best finance broking service in Australia, we have our Mortgage Jet Customer Service Guarantee. If you are not 100% satisfied that Mortgage Jet has met the following Customer Service Standards, we will give you 100% of our upfront commission.
Our Customer Service Standards are:
- Working with you to tailor a finance package that’s appropriate to your lifestyle.
- Offering a range of over 40 lenders and 800 lender products for you to choose from.
- Allowing YOU to make the decision as to which lender and which products suit you.
- Providing a professional and ethical service from start to finish.
- Providing a fee free service.
- Disclosing all commissions paid to us by the lender or bank in a Finance Broking Contract.
- Providing you with a Mortgage Jet Welcome Aboard Pack that has:
- Welcoming cover letter
- Credit Ombudsman Service Limited brochure
- Mortgage and Finance Association of Australia brochure
- Our Customer Service Guarantee
- 7 Helpful Home Purchasing Checklists
- First Home Owners Grant information
- Our privacy policy
- Providing a faster and simpler process of obtaining finance by using our 10 minute pre-qualification telephone call prior to making an appointment for a consultant to come see you.
- Providing a lender conditional approval as fast as possible.
- Returning phone calls and emails within a timely manner.
- Keeping industry memberships and accreditations with the MFAA and COSL up to date.
- Staying in contact with you throughout the entire loan process – from application to settlement – with all updates.
- Liaising with your solicitor and real estate agent to enable a smooth process to settlement.
- Keeping in contact with you after settlement to ensure you are happy with your home loan and lender, and assisting to resolve any issues should they arise.
- Providing you with a small gift after settlement to say CONGRATULATIONS and THANK YOU.
Conditions: The Customer Service Guarantee is conditional on the terms that the client provides all requested supporting documentation within a timely manner, and is easily contactable. The Customer Service Guarantee does not apply if the client’s application is declined or withdrawn by the applicant. In any event, the final decision of any failure to meet the service standards will be decided by Mortgage Jet Finance.
Loans & Mortgages from Mortgage Jet:
Mortgages | Home Loans | Home Equity Loans | First Home Loans | Refinance | Equity Finance Mortgages | Investment Loans | Reverse Mortgages | Bad Credit Loans | Credit Impaired Loans | No Doc Loans | Low Doc Loans | Business Loans | Commercial Loans | Personal Loans
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